Frequently Asked Questions
Everything you need to know about your Asim Jofa experience.
How can I track my order?
Once your order is dispatched, you will receive an email and SMS with a tracking number and a link to the courier's website to monitor your shipment's progress.
What are your delivery timelines for domestic and international orders?
Domestic orders within Pakistan typically take 3-5 working days, while international deliveries range from 7-14 working days depending on the destination and customs clearance.
What payment methods do you accept?
We accept Cash on Delivery (COD) within Pakistan, as well as Visa, Mastercard, and PayPal for both local and international transactions.
Do you offer customization or stitching services?
Yes, we offer premium stitching services for our unstitched collections. You can select the 'Stitched' option on the product page and choose from our standard size chart or provide custom measurements.
What is your return and exchange policy?
Items can be exchanged within 14 days of delivery if they are defective or incorrect. Please note that customized or stitched outfits cannot be returned or exchanged unless there is a manufacturing fault.
How do I ensure I am buying an original Asim Jofa product?
To guarantee authenticity, always purchase directly from our official website, our flagship stores, or authorized retail partners. Every original pack includes a specific brand security seal.